Refund Policy

At NEWZENSS, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept return requests within 7 days from the date of delivery. To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The product must be returned in its original packaging with all tags and accessories intact.

  • Proof of purchase or order confirmation is required.

Items that have been used, damaged after delivery, or are not in their original condition may not qualify for a refund or exchange.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products purchased during clearance or special sale events.

  • Gift cards.

  • Personalized or customized products.

  • Items damaged due to misuse or improper handling.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number.

  • Clear photographs of the product and packaging.

  • A brief description of the issue.

After verification, we will arrange a replacement or issue a refund, as applicable.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • The amount will typically reflect within 5–10 business days, depending on your bank or payment provider.

Cancellation of Orders

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled. However, you may request a return after receiving the product, subject to our return eligibility criteria.

Shipping Charges

  • Original shipping charges are non-refundable.

  • Return shipping costs, if applicable, are the responsibility of the customer unless the return is due to a defective or incorrect product sent by us.

Late or Missing Refunds

If you have not received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider, as processing times may vary.

  3. Contact your bank for further assistance.

If you have completed these steps and still have not received your refund, please contact us.

Contact Us

If you have any questions regarding our Refund Policy, please contact us through the information provided on our website:

Website: https://newzenss.com/

Email: support@newzenss.com

We are committed to providing a smooth and satisfactory shopping experience for all our customers.