Shipping and Delivery Policy

Last Updated: June 21, 2026

Thank you for shopping with NEWZENSS. We are committed to delivering your orders safely and efficiently. Please read our Shipping & Delivery Policy carefully to understand our shipping procedures and timelines.

Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.

  • Orders are processed Monday through Saturday, excluding public holidays.

  • Once your order has been dispatched, you will receive a confirmation email or message containing your tracking details.

Shipping Time

Estimated delivery times are as follows:

  • Metro Cities: 3–7 business days

  • Other Locations Across India: 5–10 business days

  • Remote Areas: 7–14 business days

Delivery times are estimates and may vary depending on courier availability, weather conditions, public holidays, or unforeseen circumstances.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • NEWZENSS may offer free shipping promotions on selected products or orders above a specified value.

Order Tracking

Once your order is shipped, you will receive tracking information via email, SMS, or WhatsApp (if applicable). You can use the tracking details to monitor your shipment's status.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Natural disasters or adverse weather conditions.

  • Government restrictions or public holidays.

  • High order volumes during festive seasons or sales.

  • Courier partner delays beyond our control.

NEWZENSS shall not be held liable for delays caused by circumstances outside our reasonable control.

Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information. If an incorrect or incomplete address results in a failed delivery:

  • Additional shipping charges may apply for re-dispatch.

  • Orders returned to us due to incorrect address details may be cancelled subject to applicable deductions.

Failed Delivery Attempts

Courier partners generally make multiple delivery attempts. If delivery remains unsuccessful due to customer unavailability or refusal to accept the package, the order may be returned to us. Re-shipping charges, if any, shall be borne by the customer.

Damaged Package

If you receive a package that appears damaged, torn, or tampered with:

  1. Please do not accept the package if the damage is severe.

  2. Take clear photographs of the package.

  3. Contact our customer support within 48 hours of delivery.

We will investigate the matter and provide an appropriate resolution.

Delivery Availability

Our services are currently available across most locations within India. Delivery availability may vary depending on courier serviceability in certain regions.

International Shipping

At present, NEWZENSS primarily ships within India. International shipping availability, if introduced, will be updated on the website.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Website: https://newzenss.com/
Email: support@newzenss.com

We appreciate your trust in NEWZENSS and look forward to serving you.